Archive for March, 2010

HP 1020 series printer problem with printing PDF files

by on Mar.25, 2010, under Fix IT, Windows

One of the interesting problem I encountered while setting up a new computer for a end user was printing PDF file. Here is how it went down and how I fixed it:

Windows XP Professional SP3

1.The end user first said that he wasn’t able to print anything at all.
2.At first the print spooler service was down. I restarted the print spooler service and it crash again.
3.Taking a look at the event viewer under system, found an interesting error “Faulting application spoolsv.exe, version 5.1.2600.5512, faulting module ZSR.DLL, version 6.20.1625.0, fault address 0×0001f979?
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